This Privacy and Cookie Policy explains how JMA Creative Solutions Ltd collects, uses, stores, protects, shares and deletes personal data and service information when users visit jmacreativesolutions.com, contact us, request a quote, use our services, or authorise marketplace integration services.

Who We Are

JMA Creative Solutions Ltd is a UK-based ecommerce, web development and marketplace integration service provider.

Website: https://jmacreativesolutions.com/
Contact: info@jmacreativesolutions.com

Personal Data and Service Data We May Collect

Depending on how you interact with us, we may collect or process the following information:

• Name, company name and contact details
• Email address and telephone number
• Messages, enquiries and quote-request details submitted through website forms or email
• Website usage information, analytics data and cookie information
• Billing, project and service-administration information
• Technical information required to provide support, development or integration services
• Marketplace, ecommerce, order, fulfilment, inventory or delivery data where a client authorises us to provide integration or support services
• API credentials, tokens, logs or diagnostic information where required for authorised integration setup, support, troubleshooting, security investigation or maintenance

How We Use Information

We use information only for legitimate business and service purposes, including:

• Responding to enquiries and quote requests
• Providing web, ecommerce, marketplace integration and fulfilment automation services
• Configuring, maintaining, supporting and troubleshooting authorised client systems
• Operating Amazon, eBay, WooCommerce, carrier, stock, fulfilment and warehouse integrations where authorised by the client
• Providing customer support and operational assistance
• Managing billing, project administration and business records
• Maintaining security, access control, audit logs and incident-response records
• Meeting legal, tax, accounting, regulatory or contractual obligations

How Information Is Stored and Protected

JMA applies access-control, password, MFA, logging, backup, vulnerability-management and incident-response controls to systems used to provide our services.

For systems handling restricted marketplace/customer data or API credentials, JMA’s security model includes restricted access, role-based permissions, credential masking, log redaction and application-level encryption before database storage where hosting-level encryption is not available.

Access to client, marketplace, order, customer, delivery or credential data is limited to authorised users and systems with a legitimate business need.

Sharing of Information

JMA does not sell or rent personal data, client data or marketplace information.

Information may be shared only where required to provide services, operate authorised integrations, fulfil legal obligations, or protect systems and users. This may include hosting providers, backup providers, security/scanning providers, authorised client systems, courier/label systems, payment/accounting providers, professional advisers, or authorities where required by law.

Retention and Deletion

We retain information only for as long as required for the purpose it was collected, including service delivery, support, fulfilment, audit, legal, tax, accounting, dispute, security or contractual requirements.

Where client or marketplace data is no longer required, it is deleted, anonymised or archived according to the applicable service, legal, operational or contractual retention process.

Marketplace Integration Data

Where JMA provides marketplace integration services, including Amazon SP-API, eBay, WooCommerce, carrier or fulfilment integrations, additional data-protection controls may apply. These controls cover seller data, order data, customer delivery data, API credentials, access control, encryption, backups, logging, vulnerability management, incident response, data retention and seller/client revocation.

Our Amazon SP-API Data Protection and Security Policy is available here:
https://jmacreativesolutions.com/amazon-sp-api-data-protection-security-policy/

What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies - If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies - We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies - This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookies - This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Forms related cookies - When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
• As we sell products and services it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Instagram and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Amazon SP-API Data Protection and Security

For Amazon marketplace integration services, JMA applies the additional controls described in our Amazon SP-API Data Protection and Security Policy:

https://jmacreativesolutions.com/amazon-sp-api-data-protection-security-policy/

More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: info@jmacreativesolutions.com